Give each person an experience worth remembering.Step 3:Empathise with your each person by putting yourself in
their shoes and seeing things from their point of view.Step 4:Take action. We had the
regulars, the first timers, and the once in a blue moon customers. The extremely wealthy
could not be bothered to make an effort and the middle class would do anything
to show off. My last strategy was to make sure that when ever I
acted in such a manner, I made sure to let them them know that it
was on the house. This enabled me to act before they asked. Affirming their status
and my loyalty to serving them was also critical to gaining and maintaining trust. I
became their friend.My next strategy was to put myself in their shoes and be them
for that day. I also learnt that you could never judge how wealthy a customers
was just by what they were wearing. You could also never tell the generous from
the down right stingy.As a result, I took it upon myself to 925 silver treat everyone like
they were worth a billion dollars. This is the story of James, the Restaurant Waiter.As
a restaurant waiter, I make £5.00 an hour and work 30 hours a week. I
used John Maxwell's triple A treatment; Acknowledge, Affirm and Appreciate. I knew all customers by
name within the first 20 seconds of meeting them and remembered their names. I was
able to master this by studying their body language. For example, if I noticed that
a couple needed a next round of drinks, it would be on their table even
before they asked for it. Lastly, appreciating them in every way, allowed them to open
up to me. The next thing I did was to concentrate on building instant rapport
by finding something of a common interest between us. The first thing I noticed was
that there were different categories of people that came in to the restaurant. I hardly
pay for things and most of all, I have nothing less than £4000 extra cash
at the end of every week.No! I am not Zapatillas Puma a male prostitute and no! I
am not a drug dealer. I gave something free. This created familiarity and trust. Not
the drink, because they could afford it but caring, understanding and a friendly hand. At
this point, I deliberately positioned myself out of sight and waited for them to request
my presence. A gentleman trying to impress his new found girlfriend is another story entirely.
Acknowledging their presence and understanding their reasons for being in our restaurant was
critical to a keeping the rapport going. Do for them what they are thinking of
doing for themselves and ask for nothing in return.Step 5:Do nothing, be silent, still and
patient. Neither am I an arms dealer. Once I pay my rent, buy my travel
card, make my food shopping for the week, charge my electricity key and pay for
gas, I am flat out for the rest of the week.However, this is my social
life; I have been to every club in town, eaten at every posh restaurant
in the country, attended horse races every weekend, played golf with the country's wealthiest men
and flown round the world in less than 3 years. That's £150 a week. This
was my territory and I felt it was important that I was aware of every
single person that came in and out. Absence makes the heart grow fonder and as
a result, I ended up with generous tips, business cards, free invitations, membership and
access to prestigious places, resorts, clubs, hotels, courses, games and much more.Key Lessons to learn:Step
1:Evaluate your territory and the potential clients in it.Step 2:Treat everyone like a they are
worth a billion dollars. My secret is what I do during working hours .Interested? Then
read on...In my first month of working as a restaurant waiter for Petrus, one of
Gordon Ramsey's restaurants, I made a decision to study every single customers that came through
the door. What do I do? I work at this posh restaurant in the west
end and earn £5.50 an hour, working 30 hours a week. The business is about
to roll in.By Keji Giwahttp://www.careerinsights.tv.
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